Ratings & Reviews

Client ratings and reviews

Double your new client rate and take team morale to an all-time high with automatic ratings and reviews.

Client review

Increase visibility

Ratings and reviews increase your salon’s online visibility and reputation, ensuring you rank more highly and attract more clients than ever before.

Boost team morale

Positive reviews and ratings boost staff morale and motivation. They provide recognition for their hard work and dedication. What's not to like about great feedback?

More accountability

Reviews and ratings provide a means for clients to hold the salon and its team accountable for their performance, which improves service quality. A team member who knows a client will be asked to rate them will ensure they get their best every time!


Reviews and ratings are a cost-effective way for you to gather feedback and improve your performance, as they do not require significant investments in time or money.

Send review requests automatically

With Salon App, you'll never have to worry about missing out on valuable customer feedback. Our automatic review requests message clients at key points in their client journey, ensuring a steady stream of reviews that provide valuable insight into your salon's performance.

Review request SMS
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Protect against negative ratings

Don't let negative reviews hurt your salon's reputation. The Salon App's Review "Gatekeeper" feature redirects clients leaving a 5-star rating to your public profile, while keeping any negative feedback within the app for private resolution.

Bad review

Dynamically send personalised responses

Get the most out of your client reviews with Salon App's Dynamic Review Response feature. Our system generates tailored responses based on the review, allowing you to offer a heartfelt thank you for positive feedback, or address concerns for less favourable reviews.

Review follow-up SMS

Want to know more?

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As a business owner, it's crucial to have a strong online presence, and that's exactly what Salon App has helped us achieve at Caisters Hair Lounge. The automatic review system has transformed our online reputation, resulting in a significant increase in our ranking and new client bookings. It's so easy to use and takes no time at all, I highly recommend it to any salon looking to improve their online presence. Start using it now, it's fantastic!
Darren CaisterOwner of Caisters Hair Lounge

Build healthy team competition

Keep your team motivated and informed with the Salon App's Team Leaderboard. This dashboard provides a clear view of ratings and reviews, ranking team members by their performance, and creating a healthy competition environment.

Team leaderboard

Instantly analyse team stats

Stay on top of your salon's performance with the Salon App's reporting. The Leaderboard provides a clear view of rebooking rates, retail sales, and average bills, all ranked by team members. This feature allows you to make data-driven decisions and improve your salon's performance.

Sales summary report